FAQ

WHAT ARE YOUR MODES OF PAYMENT?

We accept payments via major credit cards, PayPal, deposits to Metrobank and Gcash.

METROBANK
Rossanne Jeannille Pendoza
6793679040325

or GCASH
Rossanne Jeannille Pendoza
09178467686

 

 WHERE CAN I SEND THE PROOF OF MY PAYMENT?

You can click HERE and fill up the form. You can also email us at hello@museum.ph with your order number and a screenshot of your proof of payment. 

 

 WHAT ARE YOUR SHIPPING RATES AND DELIVERY TIMES?

Our shipping rate is a flat fee of Php 150 for Metro Manila and Php 300 for provincial addresses. 

FOR METRO MANILA

Order processing cut-off is at 5:00 PM, the same day. Receive your purchases on the next business day after it has been processed. (Example: If you order on Monday by 5pm, delivery will be made on Tuesday.) Deliveries are made between 2:00 PM to 7:00 PM, Monday to Friday. Please make sure there is someone to receive your package. If you need to have your order delivered on a different date or at a specific time, please contact us at hello@museum.ph or shoot us a DM on instagram @themuseumph. 

If you need to have your order delivered on a different date or at a specific time, please contact us at hello@museum.ph or shoot us a DM on instagram.

FOR PROVINCIAL ORDERS

We process orders during the same business day (if order was placed by 5pm) or on the next business day (if ordered after 5pm). The courier will pick it up during the next business day. You will be sent a tracking info via email when orders are shipped.

 

DO YOU SHIP TO MY COUNTRY?

We are currently only shipping to The Philippines.

 

AM I ALLOWED TO RETURN MY ITEM?

Unless the problem is at our end (wrong item sent), we do not accept returns. We inspect every order (we also document them with pictures and time stamps) to make sure they pass quality control. We pack them as securely as possible in our boxes/bags. A defective item is very unlikely. 

If we have sent the wrong item, we will replace it with the correct one asap or refund you your order via the payment gateway you used to place the order.